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Total Quality Management

Quality standards: Quality standards in institutions or (Quality Improvement in Hospitals) are considered a set of foundations upon which the extent of the excellence of the work of any organization or institution is measured in terms of performance, and in terms of the specifications of the outputs that it provides, either in the form of services or goods, that is, regardless of its service or production field, whether it works in the private sector or the government sector, identifies strengths and weaknesses, evaluates them, and works to correct various errors. To ensure the delivery of products according to the specified specifications, at the required time, and within the allocated cost. This type of standards is called quality assurance standards, or (Quality Standards), which are based on four basic processes: quality planning, quality assurance, quality control, as well as permanent and continuous development. Below we will devote the discussion to comprehensive quality standards in hospitals, i.e the strength of the hospital’s strategic plan, and the possibility of achieving its future vision. The extent to which the public benefits from the health services provided by the hospital. The efficiency of its administrative processes, in terms of the role of the Human Resources Department in selecting and employing qualified staff to work in all fields, including specialist doctors, nurses, cleaners, administrative staff and others, the extent of medical errors, the extent of the success of various operations, and dealing with difficult cases, the emergency department is ready 24 hours a day. Total Quality Management is related to funding sources, the percentage of reliance on monthly and annual income, and the extent of external support’s commitment to delivering on time; accurate adherence to timetables; and performance of work crews; nature of the project’s tangible and intangible outcomes as well as enacting laws and legislation that ensure effective implementation and control of health materials and transactions. The objectives of the quality measure are to increase service efficiency; improve the level of use of technologies in health work; increasing the satisfaction of patients and their companions; decreasing in surplus and waste, both material and human resources. Obstacles to achieving quality in hospitals are weak public budgets and reliance on external funding; lack of clarity in monitoring and evaluation mechanisms for the performance of service providers; infrastructure erosion; poverty in primary care services; lack of health awareness and education programs in the community; poverty in institutional capacity, and an increase in the number of beneficiaries of these services in light of weak resources as well as poverty in the rules and procedures that regulate the provision of priority care services and contribute to controlling their quality. Note that developed countries have taken upon themselves the responsibility of allocating a significant portion of their budget in order to advance both the health and educational sectors in countries, these two sectors were considered a basis for the advancement of society and countries, and achieving progress and prosperity on the basis that a healthy mind is in a healthy body, and a healthy body is in the service of society, institutions, the environment and all fields and aspects of life in the country.